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1. Overview
At our Activity Center, we are committed to protecting the privacy of the families and children who trust us with their information. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the Information Technology Act, 2000 and applicable data protection regulations in India.
This policy applies to all personal information collected through our website, enrollment forms, communication channels, and on-premises interactions.
This policy should be read alongside our Terms & Conditions. Together, these documents govern your relationship with us.
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2. Information We Collect
We collect different types of information depending on how you interact with us. Here is a clear breakdown:
2.1 Information You Provide Directly
- Full name of parent/guardian and child
- Date of birth and age of the child
- Contact details: phone number, email address, home address
- Emergency contact information
- Medical history, allergies, and special requirements relevant to participation
- Payment information (processed securely via third-party gateways)
- Photographs and videos if media consent is granted
2.2 Information Collected Automatically
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and links clicked on our website
- Cookie data (see Section 6 for details)
2.3 Information from Third Parties
We may occasionally receive information from third-party sources such as referral programs, social media platforms, or partner organisations, solely for the purpose of improving our services.
ℹ️ We collect only the information that is necessary for providing our services safely and effectively.
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3. How We Use Your Information
We use your information only for legitimate purposes directly related to providing and improving our services:
| Purpose | Information Used |
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| Enrollment and registration | Name, age, contact details, medical info |
| Program delivery and scheduling | Name, age, preferences, special requirements |
| Emergency communication | Emergency contacts, medical information |
| Payment processing | Payment details (via secure gateways) |
| Sending newsletters and updates | Email address (with your consent) |
| Improving our website and services | Anonymised usage and analytics data |
| Promotional materials | Photos/videos (with explicit media consent) |
| Legal compliance | Any data required by law |
🚫 We will never use your information for purposes not listed here without first obtaining your explicit consent.
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4. Sharing & Disclosure
We do not sell, trade, or rent your personal information to any third party. Your data may be shared only in the following specific, limited circumstances:
- Service Providers: Trusted third-party providers who assist us in operating our website and delivering services (e.g., payment processors, email providers, cloud storage). These providers are bound by strict data processing agreements.
- Legal Requirements: When required by law, court order, or government authority, we may disclose information to comply with legal obligations.
- Safety Emergencies: In situations involving a child's health or safety emergency, relevant information may be shared with medical professionals or emergency services.
- Business Transfers: In the unlikely event of a merger or acquisition, your data may be transferred to the successor organisation under equivalent privacy protections.
⚠️ We will always notify you if your data is to be shared in any context not mentioned above, and seek your consent where required.
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5. Children's Privacy
We are an activity centre for children, and as such, the privacy and protection of minors is a matter of utmost importance to us. We adhere strictly to guidelines on the collection and use of children's personal data.
5.1 Parental Consent
- All data relating to children under 18 is collected only with verifiable consent from a parent or legal guardian.
- We never collect more information about a child than is strictly necessary for program delivery.
- Children's data is kept separate from adult member data and subject to additional access controls.
5.2 What We Do Not Do
- We never allow children to create accounts or submit personal information independently.
- We never use children's data for marketing profiling or behavioural targeting.
- We never publish identifiable images of children without explicit written parental consent.
If you believe we have collected information about your child in error, please contact us immediately and we will delete it promptly.
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6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., session cookies, login state). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). All analytics data is anonymised.
- Preference Cookies: Remember your settings and preferences for a better experience on return visits.
- Marketing Cookies: Only used if you have explicitly opted in to receive promotional content from us.
💡 You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
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7. Data Security
We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
- All data transmitted through our website is encrypted using industry-standard TLS/SSL technology.
- Payment information is processed exclusively through PCI-DSS compliant payment gateways. We do not store card details on our servers.
- Access to personal data is restricted to authorised staff members on a strict need-to-know basis.
- Our systems are regularly reviewed, updated, and tested for security vulnerabilities.
- Physical records containing personal data are stored in locked, access-controlled environments.
🔐 While we take every reasonable precaution, no internet-based service can guarantee 100% security. Please keep your own login credentials safe.
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8. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
- Enrollment records: Retained for 3 years after the last program participation.
- Medical and emergency information: Deleted immediately upon written request after program completion.
- Payment records: Retained for 7 years to comply with financial regulations.
- Marketing data: Retained until you withdraw consent or opt out.
- Website analytics: Retained in anonymised form indefinitely for trend analysis.
- Photos and videos: Retained for up to 2 years unless you request earlier deletion.
When data is no longer required, it is securely deleted or anonymised in accordance with data protection best practices.
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9. Your Rights
You have meaningful rights over your personal data. We are committed to honouring these rights promptly and without charge.
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Right to Access
Request a copy of all personal data we hold about you.
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Right to Rectification
Ask us to correct any inaccurate or incomplete data.
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Right to Erasure
Request deletion of your data ("right to be forgotten").
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Right to Object
Object to processing of your data for marketing purposes.
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Right to Portability
Receive your data in a structured, machine-readable format.
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Right to Restrict
Ask us to pause processing of your data in certain circumstances.
To exercise any of these rights, please email us at privacy@youractivitycenter.com. We will respond within 30 days.
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10. Third-Party Links
Our website may contain links to external websites, social media pages, or partner organisations. Once you leave our website, this Privacy Policy no longer applies.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external site you visit through links on our platform.
⚠️ Third-party payment gateways, YouTube embeds, and social media plugins operate under their own privacy policies.
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11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website at least 14 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent changes were made. We encourage you to review this page periodically.
Continued use of our services after a policy update constitutes your acceptance of the revised terms.
Have a privacy concern?
Our Privacy Officer is here to help you — don't hesitate to get in touch.
